Important Information About Our Website

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La SoSum Interiors operates as both an online retailer and an affiliate publisher.

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This means our website contains two different types of products:

Products Sold Directly by La SoSum Interiors

 

These products are purchased directly through our website. Payment is processed by La SoSum Interiors, and these Terms & Conditions, together with our related policies, apply to those purchases.

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Products Sold by Third-Party Retailers

Some products featured on our website are available through carefully selected affiliate partners.

 

When you click an affiliate link, you will be redirected to the retailer's own website to complete your purchase.

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For affiliate purchases:

• your contract is with the third-party retailer;

• the retailer's own Terms & Conditions apply;

• the retailer's Privacy Policy applies;

• the retailer is responsible for payment, delivery, returns, refunds and warranties.

 

La SoSum Interiors may receive a commission from qualifying purchases made through affiliate links. This does not increase the price you pay.

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1. Welcome to La SoSum Interiors

 

Welcome to La SoSum Interiors.

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These Terms & Conditions govern the use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

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We are committed to providing a transparent, fair and professional shopping experience. These Terms have been written in clear language to help you understand your rights and responsibilities when purchasing from us.

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These Terms should be read alongside our:

• Privacy Policy

• Returns & Refund Policy

• Delivery Policy

• Cookie Policy

• Affiliate Disclosure

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2. About Us

 

La SoSum Interiors is a UK sole trader business specialising in carefully curated furniture, home décor and interior styling products.

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Throughout these Terms:

"We", "Our" and "Us" refer to La SoSum Interiors.

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"You" and "Your" refer to the customer placing an order.

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If you need to contact us, please use the details below.

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La SoSum Interiors

Email: hello@lasosuminteriors.com

Telephone: 07961 285302

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3. Eligibility to Purchase

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By placing an order through our website you confirm that:

• you are at least 18 years of age;

• you are legally capable of entering into a binding contract;

• all information supplied by you is accurate and complete;

• you are authorised to use the payment method provided.

 

We reserve the right to refuse any order where these conditions are not met.

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4. Products

 

La SoSum Interiors carefully selects furniture and home furnishings from trusted manufacturing partners.

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We make every effort to ensure product descriptions, specifications and photography are accurate.

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However:

• colours may vary between computer, tablet and mobile screens;

• fabrics and finishes may differ slightly between manufacturing batches;

• dimensions are approximate and should always be checked before ordering;

• accessories shown within lifestyle photography are for illustration purposes unless specifically included within the product description.

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Natural materials such as wood, leather and fabric may contain slight variations in colour, grain, texture and finish.

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These natural characteristics are not defects.

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La SoSum Interiors offers both products sold directly through our online store and carefully selected products promoted through affiliate partnerships. Products sold directly by La SoSum Interiors are clearly identifiable within our online store. Where a product links to a third-party retailer, the purchase will be completed on that retailer's website and their own terms and conditions will apply.

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5. Product Availability

 

All products are offered subject to availability.

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Whilst our website is regularly updated, stock levels may occasionally change before an order has been processed.

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If an item becomes unavailable after your order has been placed, we will contact you as soon as reasonably possible.

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Where this occurs you may choose either:

• a full refund; or

• an alternative product, where available.

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We reserve the right to withdraw or discontinue products without prior notice.

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6. Prices

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All prices displayed on our website are shown in Pounds Sterling (£).

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Unless otherwise stated, prices include VAT where applicable.

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Whilst every effort is made to ensure prices are accurate, genuine pricing errors may occasionally occur.

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If we discover a pricing error before dispatch we reserve the right to:

• cancel the order;

• refuse the order; or

• offer you the opportunity to proceed at the correct price.

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Should payment already have been taken, a full refund will be issued where appropriate.

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7. Payments

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Payments are processed securely through Wix Payments.

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Available payment methods may include:

• Visa

• Mastercard

• Apple Pay

• Google Pay

• Klarna

• Clearpay

 

Available payment methods may change from time to time.

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All payments are subject to security checks and authorisation by the relevant payment provider.

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La SoSum Interiors does not store your complete payment card details.

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8. Order Confirmation

 

Once an order has been placed you will receive an automated email confirming that we have received your order.

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This email is not acceptance of your order.

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Acceptance of your order occurs only when your order has been processed for fulfilment.

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We reserve the right to cancel or refuse any order where:

• payment has not been authorised;

• fraud is suspected;

• pricing errors have occurred;

• products are unavailable;

• incorrect customer information has been provided;

• circumstances arise which prevent us from fulfilling the order.

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If we cancel your order after payment has been received, you will receive a full refund.

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9. Delivery

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We currently deliver furniture to addresses within the United Kingdom only.

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Estimated delivery times for stock items are typically 7–10 working days.

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Delivery times are estimates only and may occasionally vary due to circumstances beyond our reasonable control.

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These may include:

• adverse weather;

• traffic disruption;

• supplier delays;

• courier delays;

• national holidays;

• events beyond our reasonable control.

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Where delays occur, we will make every reasonable effort to keep you informed.

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Customers are responsible for ensuring:

• someone is available to accept delivery;

• furniture will fit through doorways, hallways, staircases and access routes before ordering;

• delivery access is suitable for the items purchased.

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Failure to ensure adequate access may result in additional delivery charges.

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10. Delivery Inspection

 

Customers should inspect their furniture carefully upon delivery.

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If any visible damage is discovered, this should be reported immediately before the delivery team leaves the property wherever reasonably possible.

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If damage is identified after delivery has been completed, please contact us as soon as possible with:

• your order number;

• photographs of the product;

• photographs of the packaging (where available);

• a description of the issue.

 

Prompt reporting allows us to investigate the matter efficiently.

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11. Failed Deliveries

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It is the customer's responsibility to ensure that delivery can be completed successfully on the agreed date.

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If delivery cannot be completed because:

• no one is available to accept the delivery;

• the delivery is cancelled at short notice;

• access to the property is not possible;

• the furniture will not fit through doors, hallways, staircases or other access routes;

additional delivery charges may apply before a further delivery can be arranged.

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Any additional charges incurred by La SoSum Interiors as a result of a failed delivery may be passed on to the customer where permitted by law.

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Delivery charges already paid are non-refundable where a delivery attempt has been made.

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12. Returns

 

We hope you will be delighted with your purchase.

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If you change your mind, you may request to return eligible furniture within 28 days of delivery, subject to these Terms & Conditions and our Returns & Refund Policy.

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To qualify for a return:

• the item must be returned within 28 days of delivery;

• the furniture must be in a clean and saleable condition;

• all original components, accessories and packaging (where reasonably possible) should be included;

• the furniture must be suitably wrapped and protected during transportation.

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Customers are responsible for arranging and paying for a suitable courier to return the furniture.

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La SoSum Interiors does not currently offer a furniture collection service for change-of-mind returns.

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Delivery charges are non-refundable unless required by law.

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13. Condition of Returned Goods

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Returned furniture will be inspected upon arrival by our manufacturing partner.

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If returned goods show signs of:

• misuse;

• accidental damage;

• staining;

• excessive wear;

• missing components;

• damage caused during return transport;

• inadequate packaging during return;

 

we reserve the right, where permitted by law, to reduce the refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

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Where a returned item cannot reasonably be resold due to damage caused after delivery, a refund may be refused where permitted by applicable consumer legislation.

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14. Refunds

 

Once a returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued using the original payment method wherever possible.

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Refund processing times may vary depending upon your payment provider.

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Where applicable, refunds may exclude:

• original delivery charges;

• additional delivery charges resulting from failed deliveries;

• deductions permitted by law for damage or excessive handling.

 

Nothing in this section affects your statutory rights.

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15. Faulty or Damaged Goods

 

If your furniture arrives damaged, develops a manufacturing fault or an incorrect item has been supplied, please contact us as soon as reasonably possible.

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To help us investigate we may request:

• your order number;

• photographs of the issue;

• photographs of the packaging where available;

• a description of the problem.

Depending upon the circumstances we may offer:

• replacement parts;

• repair;

• replacement furniture;

• partial refund;

• full refund.

 

Each case will be assessed individually.

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Nothing within these Terms limits your statutory rights under the Consumer Rights Act 2015.

 

16. Missing Parts

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If small components such as:

• feet;

• fixings;

• decorative cushions;

• hardware;

• accessories supplied with the furniture

are missing from your order, please contact us promptly.

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Where appropriate we will arrange for replacement parts to be sent without requiring the return of the complete item.

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17. Manufacturer's Guarantee

 

Many furniture products supplied by La SoSum Interiors include a 12-month manufacturer's guarantee covering genuine manufacturing defects.

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The guarantee begins on the date your furniture is delivered.

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The manufacturer's guarantee covers manufacturing defects only.

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It does not cover:

• accidental damage;

• misuse;

• neglect;

• improper care;

• colour changes caused by sunlight or environmental exposure;

• natural wear and tear;

• damage caused by pets;

• damage caused by standing or sitting on sofa arms or other parts not designed to support weight;

• commercial use unless specifically agreed.

 

The manufacturer's guarantee is provided in addition to your statutory consumer rights.

 

18. Complaints

 

If you are unhappy with any aspect of our service, we ask that you contact us in the first instance.

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Please provide:

• your name;

• your order number;

• your delivery address;

• photographs where relevant;

• a clear explanation of your complaint.

 

We aim to acknowledge complaints promptly and work towards a fair resolution as quickly as reasonably possible.

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Where specialist assessment is required, we may ask for additional evidence or arrange an independent inspection where appropriate.

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19. Customer Responsibilities

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Customers are responsible for ensuring:

• measurements have been checked before ordering;

• furniture is suitable for the intended location;

• access routes are adequate;

• products are cared for in accordance with the manufacturer's guidance;

• furniture is used in a normal domestic environment unless otherwise stated.

 

Damage resulting from misuse or improper care is not covered by the manufacturer's guarantee.

 

20. Consumer Rights

 

Nothing within these Terms & Conditions excludes or limits any rights that you have under applicable UK consumer legislation.

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This includes, where applicable:

• Consumer Rights Act 2015;

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

• other applicable consumer protection legislation.

 

Where these Terms conflict with your statutory rights, your statutory rights shall prevail.​​