Last Updated: 24 July 2026

 

Our Commitment

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At La SoSum Interiors, we want you to be completely satisfied with your purchase.

If you are not entirely happy with your order, this policy explains your rights and how returns, refunds and exchanges are handled.

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This policy should be read alongside our Terms & Conditions and Delivery Policy.

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Nothing in this policy affects your statutory rights under UK consumer law.

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Contact Us

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If you need to discuss a return, please contact us before arranging the return.

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La SoSum Interiors

📧 Email: hello@lasosuminteriors.com

📞 Telephone: 07961 285302

 

Please include:

• Your name

• Order number

• Delivery address

• A description of the issue

• Photographs where appropriate

 

Change of Mind Returns

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If you change your mind after receiving your furniture, you may request a return within 28 days of delivery.

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To be eligible for a return:

• the request must be made within 28 days of delivery;

• the furniture must be returned in a clean and saleable condition;

• all components, accessories and parts supplied with the furniture should be included;

• the furniture should be adequately wrapped and protected for transport.

 

We recommend retaining the original packaging where possible until you are satisfied with your purchase.

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Returning Your Furniture

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As our furniture is fulfilled by trusted manufacturing partners, we do not currently offer a furniture collection service for change-of-mind returns.

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Customers are responsible for:

• arranging a suitable courier;

• ensuring the furniture is properly packaged;

• paying the return delivery costs;

• ensuring the furniture reaches our manufacturing partner safely.

 

We strongly recommend using an insured furniture courier and retaining proof of collection.

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La SoSum Interiors cannot accept responsibility for damage occurring during a customer-arranged return.

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Return Delivery Costs

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Unless the furniture is faulty, damaged or incorrectly supplied, customers are responsible for all costs associated with returning furniture.

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Original delivery charges are non-refundable unless required by law.

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Where a delivery has already been attempted, any delivery charges incurred remain payable.

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Inspection of Returned Furniture

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All returned furniture is inspected once received by our manufacturing partner.

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Furniture should be returned in a condition that reflects reasonable handling. If a returned item shows signs of use, damage or deterioration beyond what is necessary to inspect it, we may reduce the refund where permitted by law to reflect any loss in value.

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Examples include:

• stains;

• tears;

• scratches;

• pet damage;

• smoke or odour contamination;

• missing components;

• damage caused during return transit due to inadequate packaging.

 

Refunds

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Once your returned furniture has been received and inspected, we will notify you of the outcome.

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If your return is approved, your refund will be processed using the original payment method.

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Refund times may vary depending on your payment provider.

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Where permitted by law, refunds may exclude:

• original delivery charges;

• additional delivery charges resulting from failed deliveries;

• deductions for damage or loss in value caused after delivery.

 

Faulty or Damaged Furniture

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If your furniture arrives damaged, develops a manufacturing fault or an incorrect item has been supplied, please contact us as soon as reasonably possible.

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To help us investigate, please provide:

• your order number;

• photographs of the furniture;

• photographs of any packaging where available;

• a clear description of the issue.

 

Depending on the circumstances, we may offer:

• replacement parts;

• repair;

• replacement furniture;

• a partial refund;

• a full refund.

 

Each claim is assessed individually.

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Nothing in this policy affects your statutory rights.

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Delivery Damage

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Please inspect your furniture carefully at the time of delivery.

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If visible damage is identified, please report it immediately before the delivery team leaves wherever reasonably possible.

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Prompt notification allows us to investigate and resolve delivery issues more efficiently.

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If damage is discovered after delivery, please contact us as soon as reasonably possible with photographs and full details.

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Missing Parts

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If small items supplied with your furniture are missing, such as:

• feet;

• fixings;

• decorative cushions;

• hardware;

• accessories included with your order,

 

please contact us and we will arrange for replacement parts to be supplied where appropriate.

Manufacturer's Guarantee

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Many furniture products supplied by La SoSum Interiors include a 12-month manufacturer's guarantee covering genuine manufacturing defects.

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The guarantee does not cover:

• accidental damage;

• misuse;

• improper care;

• commercial use;

• natural wear and tear;

• fading caused by sunlight;

• pet damage;

• damage caused by sitting or standing on sofa arms or using the furniture outside its intended purpose.

 

This guarantee is provided in addition to your statutory consumer rights.

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Independent Inspection

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In some cases, particularly where a fault is reported several months after delivery, we may request an independent furniture inspection to help determine whether the issue is the result of a manufacturing defect or another cause.

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Where a genuine manufacturing fault is confirmed, we will work with our manufacturing partner to determine the most appropriate resolution.

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Exchanges

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Where practical, we may offer an exchange instead of a refund.

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Exchanges are subject to stock availability.

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Your Consumer Rights

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Nothing in this policy limits or excludes your statutory rights under:

• Consumer Rights Act 2015;

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

• any other applicable UK consumer legislation.

 

Contact Us

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If you have any questions regarding this policy or need assistance with a return, please contact:

La SoSum Interiors

📧 Email: hello@lasosuminteriors.com

📞 Telephone: 07961 285302

 

Effective Date

This Returns & Refund Policy is effective from 24 July 2026 until replaced by an updated version.